How to Complain
In the event that you wish to make a complaint to Talbot Underwriting Ltd or Talbot Underwriting Risk Services Ltd, you may contact us on:
Complaints
Talbot Underwriting Ltd / Talbot Underwriting Risk Services Ltd
60 Threadneedle Street
London EC2R 8HP
England
Email: complaints@talbotuw.com
Telephone: +44 (0)20 7550 3500
Fax: +44 (0)20 7550 3555
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial‐ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial‐ombudsman.org.uk
If you have a complaint about a purchase and you don't want to have to go to court, you may be able to use online dispute resolution to reach an out‐of‐court settlement. Using the ODR platform, you can find a dispute resolution body, then go through the process of finding a solution to your complaint. To access the ODR platform, please see: http://ec.europa.eu/odr
Talbot Underwriting Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England Number: 2202362